Ticketing sales and commerce platform ReplyBuy has been providing their subscribers the opportunity to receive text messages when tickets become available for their selected team (by literally replying with “buy”). Typically, the user that would reply to the text the fastest would get the ticket. Now, they’ve upgraded their technology so that people are able to send messages to a ReplyBuy chatbot.
The new addition will let fans ask the chatbot for tickets for specific games and events. The bot will then respond with questions like “how many tickets do you want?” and “what’s your price range?” so the fans theoretically can get exactly what they want.
The fastest way to get into the game.
And this is how we do it.https://t.co/5WjuK7I6m9
— ReplyBuy (@ReplyBuy) July 15, 2016
“ReplyBuy.ai was developed as an initiative to help our partners across the industry continue to push the envelope with innovation. We’re also firm believers in what the future holds for Artificial Intelligence and concierge-based services. We’re laser-focused on introducing products with a DNA of increased speed, efficiency and consumer engagement from a B2B perspective. It’s also core to our mission to continue to reduce the friction of completing any kind of purchase on a mobile device,” said ReplyBuy Founder & CEO Josh Manley.
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ReplyBuy has already partnered with almost 100 organizations throughout the NBA, NHL, MLS, NFL, and numerous big name schools like University of Florida, University of Oregon and Boston College. According to an interview with TechCrunch, Manley said that they hope to continue building their technology so that fans can do more than just purchase tickets and can do so not just via text but also through messaging based services like iMessage and Facebook Messenger.
According to Gartner Research, “85 percent of all customer interactions won’t require human customer service reps by the end of this decade.” With ReplyBuy already finding success through raising $2.56 million since they started and being nominated for awards like the “Best in Mobile Fan Experience” award held by the Sports Business Awards and he “Move to Mobile” and “Product Innovation” categories at the Ticketing Technology Awards, it would make sense that it is only a matter of time before this type of technology expands throughout the sports world.